We are a Swedish company, and all our products are designed in Sweden. However, manufacturing takes place in the EU, India, and China.
Due to recent changes in U.S. import regulations — specifically the removal of the De Minimis exemption — shipments sent from Sweden to customers in the United States may be subject to import customs duties.
Please note the following:
If you complete a purchase and accept these terms, you cannot cancel your order or request a refund after the shipment has left our warehouse.
If you choose not to pay the customs duties:
We strongly recommend that you check your country’s import duty policies before placing an order.
-----------------------------------------------------------------------------------------------
Terms & Conditions
1 PAYMENT & SHIPPING FOR PRIVATE CONSUMERS
For private consumers, the Consumer Sales Act and the Distance Contracts Act apply.
2 Payment by card
We accept VISA and Mastercard. Our partners for these transactions is Shopify Payments, that guarantees a fast and secure payment.
What is security code (CVV2/CVC2/CSC)?
To increase security, you as a customer are prompted to enter three last (American Express 4 digits) numbers printed in the signature field on the back of the card. CVV2 is VISA's name and CVC2 is MasterCard's name. American Express's equivalent is called CSC. Other terms on the market used are the security code, CVV code, CVx or security number. This code is sent to the card issuer for verification and verification.
Where can I find the code on the card?
On Visa, MasterCard and Eurocard you will find the code that are the last three digits in the signature field on the back of the card. If you use American Express, the code is four digits and is on the front of the card.
Why does security code need to be entered?
This is to increase safety. These figures are randomly produced by the card issuer and may only be used as a verification for distance trading purchases.
To learn more about the security code, contact your bank or card issuer.
Verified By Visa
Verified by Visa is Visa's designation of the 3D Secure standard for secure identification of card customers when purchasing the Internet.
Card issuers who have offered this service to their card customers will be able to identify and verify the card customer's identity securely. The card customer is linked to their card issuer and is allowed to enter their username and password.
Learn more about Verified by VISA
MasterCard SecureCode
Mastercard SecureCode is Mastercard's designation of the 3D Secure standard for secure identification of card customers when purchasing the internet. Card issuers who have offered this service to their card customers will be able to identify and verify the card customer's identity securely. The card customer is linked to their card issuer and is allowed to enter their username and password.
Read more about MasterCard Secure Code
3 SHIPPING / DELIVERY
The shipping cost is from about 9.50 USD / Traceable shipping with PostNord. If you chosse DHL Express the actual shipping cost will be calculated in the check out.
Important information regarding duty, customs fees, VAT, etc:
Any costs such as customs duties, taxes, or other charges arising from customs clearance are not included in the shipping fee. These costs are outside of your purchase and shall be paid by the customer. To find out if any charges apply upon import to your country, you should contact the relevant authorities to determine how any customs duties will affect you. This is beyond our control, and we have no means of acquiring knowledge about each individual country's local regulations regarding import duties or similar import costs. If you refuse to pay any costs that may arise upon import to your country, this cost will not be covered by Hanataba Original. If you choose not to pay and collect your shipment, it may either be destroyed by the shipping company or returned to the sender's address. In the event of the shipment being destroyed, no refund will be issued. If the shipment is returned, a refund may be issued for the products themselves. In this case, shipping costs will not be refunded. If other costs arise in connection with the return shipment, these costs will also be deducted from the refundable amount. By checking the box 'I agree - Terms and conditions,' the customer has been offered the opportunity to familiarize themselves with the procedure regarding customs duties, VAT, and any other possible costs arising from the import of goods into your country. Furthermore, the customer has accepted these terms by checking the "I agree" -box and completing their purchase.
Deliverytime:
DHL Express : Normally 2 - 3 Business days. Since we ship from Sweden, there might be a delay depending on the time difference from where you place the order.
PostNord : Normally 5 - 9 Business days
Normal deliverytime to is 5-9 Businessdays according to the information given by PostNord.
Longer delivery times than stated may occur during periods when we have high load due to high order intake, inventory closures, delays from the manufacturer, etc. Customs clarifications may also affect the deliverytime.
Tracking of your parcel:
If you chose DHL Express, you should receive an email to the email adress submitted upon ordering. You should be able to track your parcel on dhl.com
If you chose PostNord, your tracking number is in your confirmation email, sent when your order is fulfilled. This confirmation email is sent to the same email adress you submitted upon ordering. If you do not receive any emails / confirmation emails from us, you might have submitted the wrong email adress. You could also check your trash mail.
Its up to the customer to make sure that the correct email adress is submitted upon ordering.
PostNord handles the first part of transportation. You can use your tracking number to track your parcel on postnord.com
When your parcel reaches your country of destination, you need to track your parcel, using the same tracking number, on your countrys main post service operator.
For example:
USA : usps.com
UK : royalmail.com
Check which operator that handles the main post in your country and track your parcel on their website.
During some seasons the shipping company may have a heavy work load which also may cause longer deliverytimes than stated.
Note that for some destination and over a certain amount a customs fee is invoiced separately from your destinations customs. This fee is not inclueded in the shippingcost. For more information regarding tax/vat/customs fees, contact your local forwarder or check the rules regarding customs and import fees in your country.
Note: We do not deliver Postal Packages/Company Packages/Couriers to box addresses.
When a customer places an order, it's up to him/her to carefully review the shipping adress. After an order is placed, our system automatically sends the shipping information to the postal package office and any change to the shipping information is NOT guaranteed.
If customer want to return the package, him/her is responible for the shipping and the shipping cost and will recieve a full refund when the parcel has returned to us with no damage to the product
Company information
Address: (Note: This is not a returning adress)
Hanataba AB
Bankgatan 22
233 31 Svedala
Sweden
Accountinformation
Bank account: 268-1583
Company ID: 556478-4907
VAT-number: SE556478490701
Contact:
Customer service phone: +46-40-544015
E-mail: customerservice@hanatabaoriginal.com
Returning adress:
Hanataba AB
Köpmannagatan 23 A
24565 Hjärup
Sweden
1.2 GENERAL CONDITIONS FOR PRIVATE CONSUMERS (see further down for General Terms and Conditions for Enterprises)
For private consumers, the Consumer Sales Act and the Distance Contracts Act apply. You can read more about your rights as a consumer at the Swedish Consumer Agency.
We deliver to private individuals worldwide
Customers under the age of 18 must have guardian's permission to place orders with us.
Prices
The prices of our goods are stated in USD or the currency for the country where you place the order. Any tax or sales tax will be added to the products total sum in the check out.
Shipping costs are added to all orders. When you put something in the cart, you can see what the estimated shipping cost will be in the box below the cart. The shipping cost is then added to the total cost before confirming your order.
CUSTOMER/PERSONAL DATA
To shop with us, you must enter information in all fields that are mandatory at the time of customer registration. If we do not have your e-mail address, we cannot send you an order confirmation and we cannot notify you of known delivery delays or if any part of your order cannot be delivered.
The personal data you provide to us is used for order handling, invoicing, information, marketing and other purposes that aim to make our service work as well as possible. The data is not passed on to any third party.
Cancellation
As a private consumer, you have the right to cancel your order before we send the order to you. Once the order is in route cancellation is not possible.
UNRESOLVED PACKAGE FEE
In the case of unresolved packages, we charge a fee of 20 USD to cover the fees incurred in connection with the return of the package to us. Additional taxes, customs fees and shipping cost will also be charged to the customer.
TRANSPORT DAMAGED GOODS
If a product is damaged during transport, the damage must be reported immediately to the freight forwarder (Postnord / DHL)
You also contact us for a complaint as we are responsible for ensuring that the deliveries arrive at you safely.
Property
All the goods you have ordered are Ingvar Strandh's Flower School AB's property until full payment has been received by us.
TERMS OF COMPLAINT AND RIGHT OF WITHDRAWAL
To make a complaint about a faulty or defective product, please contact us immediately. We will send you a new item without any additional shipping cost, provided the item is available. If we cannot replace you with a new item, we will refund you once we have received the defective item in return. For return of defective goods, we will send you a shipping label with paid postage.
Good to know is also that as a private consumer you have three years to complain about an original defect in an item.
In the event of a complaint, the customer must contact us and to simplify the handling of the complaint, state the order number and the reason for the complaint.
RIGHT OF WITHDRAWAL & RETURNS
According to the Distance Contracts Act, the private consumer has the right to cancel the purchase within 14 days. The right of withdrawal applies when the goods and packaging are returned in the unaltered state. The product must not be used, but packaging must have been carefully opened. In order to use the right of withdrawal as a private consumer, you must contact the COMPANY. Return shipping is paid for by the consumer. Refunds will be made as soon as we have the goods back and the return is approved (refund is made within 30 days).
The return address is:
Hanataba AB
Köpmannagatan 23A
26545 Hjärup
Sweden
guaranteed
According to the Consumer Sales Act, private consumers have the right to complain about a product within 6 months of the date of purchase. Warranty is not covered by wear and tear
MAJOR FORCE
Events beyond our control, which could not reasonably have been foreseen, shall be attributed to force majeure, which means that we are relieved of our obligations to perform the agreements entered into.
Other
We reserve the right to change all information without prior notice. In the event of a final sale or if a sales item has been issued, we have the right to cancel the purchase and refund any amounts paid in advance.
COOKIES
According to the Electronic Communications Act, which entered into force on 25 July 2003, anyone who visits a website with cookies must be informed about it.
Our website uses cookies.
A so-called session cookie is saved on your computer to make sure that goods you want to buy end up in your own shopping cart, as well as to make sure that you can log in to the correct account. The cookie does not contain personal information and cannot be used in any way. The cookie's only function is to technically ensure that you are properly logged into your own account. In order for it to be possible to log in and shop at www.hanataba.se, you must have cookies enabled in your browser.
Import duties may apply and are the customer’s responsibility. See ourTerms and Conditionsfor details.
